FAQs

What countries do you ship to?

Mexico. But just for now.

How long will my order take to arrive?

Between 5-7 labor days for the SHOP or 10-15 for the TAILORLING LAB experience.

How can I track my order?

We will send you a tracking number to the e-mail provided.

Can I change or cancel my order after placing it?

No. Only after you get your order, you could request a refund.

How can I know what is the right size?

You can send us an e-mail to hello@marmo-lab.com sending your exact measurements, we will help you.

How can I make an appoitnment at your studio?

Send an e-mail to hello@marmo-lab.com and we will send you our availability.

What is your return policy?

We gladly accept returns for items purchased through this page within 7 days of the delivery date, provided they meet the following conditions:

Conditions for Returns:

Items must be in original condition — unworn, unwashed, and unused.
All tags and packaging must be intact.
Sale items are final sale and are not eligible for return, exchange, or store credit.

How do I return or exchange an item?

Send us an e-mail to hello@marmo-lab.com

How long does it take to process a return?

It will take 3 business days, depending on your bank account, after we receive the item correctly.

How should I care for my MARMO?

Dry clean only. The less you wash it, the more years it will last.

Are products ethically sourced?

Yes. Our collaborators are aware of ethical practices while getting the fabrics and materials. We offer our people a fair pay for their work.