Terms of service

TERMS OF SERVICE

1. Overview

This website is operated by Marmo Tailoring Lab ("we," "us," or "our"). By accessing or using this website, including purchasing products from us, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

By using this site, you confirm that you have read and understood these Terms. If you do not agree to all the terms and conditions set out here, you may not access the website or use any services.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website. Your continued use of the site following any changes constitutes acceptance of those changes.

 

 

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or that you have provided consent for your minor dependents to use this site.

You agree not to:

  • Use our products for any illegal or unauthorized purpose.

  • Violate any local, national, or international laws when using our services.

  • Transmit any worms, viruses, or malicious code.

Any breach of these Terms will result in the immediate termination of your access to our services.

 

 

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our service or access to the service without express written permission from us.

 

 

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content on this site is provided for general information only and should not be relied upon for decision-making without consulting more accurate sources.

We reserve the right to modify the content of this site at any time without an obligation to update it.

 

 

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any service (or part thereof) without notice.

We are not liable to you or any third party for any price change, modification, suspension, or discontinuation of any product or service.

 

 

6. Products and Services

  • All descriptions, product pricing, and availability are subject to change at any time without notice.

  • We reserve the right to discontinue any product at any time.

  • We have made every effort to display product colors and details accurately, but we cannot guarantee that your device’s display will reflect the exact product appearance.

We do not warrant that the quality of any products, services, or information will meet your expectations.

 

 

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order at our sole discretion.

You agree to provide current, complete, and accurate account information for all purchases.

We may attempt to notify you if an order is modified or canceled using the contact details you provided at the time of purchase.

 

 

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, videos, product designs, and website code, is the property of Marmo Tailoring Lab or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

You may not reproduce, copy, distribute, modify, or exploit any part of this website or its content without express written permission from us.

Trademarks:
"MARMO TAILORING LAB"  are trademarks of Marmo. Any unauthorized use of these trademarks is strictly prohibited.

 

 

9. Third-Party Links and Tools

We may provide links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or accuracy of information on third-party sites.

Use of third-party links or tools is at your own risk.

 

 

10. User Comments, Feedback, and Submissions

If you submit creative ideas, suggestions, proposals, or other materials, you agree that we may use, edit, publish, and distribute them without restriction and without compensation to you.

We have the right to monitor, edit, or remove content that violates these Terms or is otherwise offensive or inappropriate.

You agree that your comments will not infringe upon any third party’s rights or contain unlawful material.

 

 

11. Personal Information

Your submission of personal information is governed by our Privacy Policy.

 

 

12. Prohibited Uses

You are prohibited from using this site or its content:

  • For any unlawful purpose.

  • To infringe upon or violate intellectual property rights.

  • To upload or transmit viruses or malicious code.

  • To interfere with or bypass security features of this site.

  • To collect or track the personal information of others.

Violation of these terms may result in termination of access to the site and legal action.

 

 

13. Limitation of Liability

To the fullest extent permitted by law,  Marmo and its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the site or services.

Where liability cannot be excluded by law, our maximum liability to you will be limited to the amount you paid for the product or service.

 

 

14. Indemnification

You agree to indemnify and hold Marmo Tailoring Lab harmless from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms or any violation of applicable laws.

 

 

15. Termination

We reserve the right to terminate your use of this site at any time for violating these Terms.

Upon termination, you remain liable for any outstanding payments.

 

 


PRIVACY POLICY

Marmo ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you visit our website, make a purchase, or interact with us online.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.

 

 

1. Information We Collect

We collect both personal information and non-personal information to enhance your shopping experience and provide you with tailored services.

a) Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect the following personal information:

  • Full name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through third-party payment providers)

  • Phone number

  • Order history and purchase details

  • Preferences and interests (e.g., product preferences)

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • Processing and fulfilling orders – Including shipping, returns, and customer support.

  • Communicating with you – To send order confirmations, delivery updates, and customer service responses.

  • Marketing and personalisation – To recommend products you may like and to send you promotional offers (with your consent).

  • Website improvement – To optimise our website’s performance and user experience.

  • Fraud prevention and security – To protect against fraud and unauthorised transactions.

  • Legal compliance – To comply with applicable legal requirements and industry standards.

 

 


6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

 

 

7. Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes:

  • Secure payment processing through encrypted systems.

  • Limited access to your data by authorised personnel only.

  • Regular monitoring of our security practices.

 

 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Any changes will take effect immediately upon posting on our website.

Measurements

How can I know what is the right size?

You can send us an e-mail to hello@marmo-lab.com sending your exact measurements,  we will help you. 


How can I make an appoitnment at your studio? 

Send an e-mail to hello@marmo-lab.com and we will send you our availability.


Returns & Exchanges

What is your return policy?

We gladly accept returns for items purchased through this page within 7 days of the delivery date, provided they meet the following conditions:

Conditions for Returns:

  • Items must be in original condition — unworn, unwashed, and unused.

  • All tags and packaging must be intact.

  • Sale items are final sale and are not eligible for return, exchange, or store credit.

How do I return or exchange an item? 

Send us an e-mail to hello@marmo-lab.com

How long does it take to process a return?

It will take 3 business days, depending on your bank account, after we receive the item correctly.  

Product Care

How should I care for my MARMO?

Dry clean only.  The less you wash it, the more years it will last. 

Are products ethically sourced?

Yes. Our collaborators are aware of ethical practices while getting the fabrics and materials. We offer our people a fair pay for their work.