Refund policy

1. Conditions for Returns:

  • Items must be in original condition — unworn, unwashed, and unused.

  • All tags and packaging must be intact.

  • Sale items are final sale and are not eligible for return, exchange, or store credit.

How to Return an Online Purchase: send e-mail to hello@marmo-lab.com

2. Refund Processing:

  • A $10 dls administration fee per item will be deducted from your refund.

  • Original shipping costs, duties, and taxes are non-refundable.

  • Once your return is received and approved, please allow 7 business days for the refund to be processed to your original payment method.

  • You will receive an email confirmation once the refund has been processed.

3. Exchanges for Purchases:

We currently do not offer direct exchanges for online orders. If you would like to exchange an item, please place a new order once your return has been processed.

4. Faulty or Incorrect Items

We take pride in the quality of our products. If you receive an item with a manufacturing fault, we will happily replace or refund it under the following conditions:

4. Conditions for Faulty Items:

  • You must notify us within 3 days of receiving the item.

  • The item must be returned within 7 days. 

  • Faults caused by normal wear and tear, improper care, or misuse are not considered manufacturing faults.

How to Return a Faulty Item:

  1. Contact our customer care team with your order number, details of the fault, and supporting photos if possible.

  2. We will arrange for a prepaid return label and provide further instructions.

  3. Once the item is received and assessed, we will offer a repair, replacement (if stock is available), or a full refund, including shipping costs.

5. Refund Details

  • Refunds will be credited to the original payment method.

  • Shipping, duties, and taxes are non-refundable unless the item is faulty or incorrect.

  • Refunds may take up to 3 business days to appear in your account, depending on your bank’s processing time.

6. Important Notes

  • Returns that do not meet our policy requirements may not be accepted and may be sent back to the customer at their expense.

  • We reserve the right to refuse returns or exchanges if the item has been worn, washed, or damaged due to misuse.